Fellow SAP Mentor Vijay started an interesting post series on Offshoring and Outsourcing over on his blog. His first edition deals with a little bit of SAP Offshoring history. A trip down memory lane so to speak. Vijay provides some very interesting insights into an industry that has seen a lot of growth in recent years, but is also slated for not always providing best value for money.
Nowadays outsourcing of SAP resources has become commonplace. Standards and SLAs have improved the overall service provided. However I have yet to speak to a client who wholeheartedly loves it. Most of them do it, driven by cost pressures, not conviction or deep belief in its merits.
As mentioned in my comments, I compare it to the big mains gas or water utilities that bring in expertise to deliver a service to your street or door. Skilled in-house teams or freelance resources then get it into your home.
It’s not what outsourcers will tell you, but it’s what my experience has shown me.
I’m looking forward to the next instalments.